In Practice

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Besides measuring and monitoring the local airport-operators’ adherence, CAH also provides the airport-operator practical, financial and legal support when needed in order to upgrade and uphold service levels to all stakeholders of the airport.

For example CAH initiated in cooperation with CAP and CTB, Customer Service training for all airport related personnel and invested in the airport transport buses for CAP to provide a better level of comfort and safety to their passengers.

CAH is also responsible for the initiation of the construction works for the new parking system, the reconstruction of parking places where the old DCA building used to be, ordering two new loading bridges for parking places at the airport, etc.

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